1 reviews | Active since Jun 2017
Poor service
<p>It took me 2 hours on Saturday to ge an account for my 10 year old son opened. I requested that irt be linked to my internet profile so I could help him manage his finances.</p> <p>On trying to acces his acount i found it was not linked at all.</p> <p>I called ABSA customer service to get it linked told by the floor supervisor that it cant be done and i would have to go back into the branch to do it. in this day and age i can open accounts with an app and i am required to give all my personal details for security and ABSA cannot do a simple linking of 2 accounts over the phone.</p> <p> </p> <p>When I insisted that I was not going to go back and waist even more time at the branch, Jené supervisior hung up the phone on me.</p> <p> </p> <p>Well done ABSA. Well done!!!!!!!</p>
Dear Customer
Thank you for bringing this matter to our attention. It is very unfortunate that the accounts were not linked at the time you were at the branch and we apologise for that bad experience.
Please may i ask you to visit nearest branch for linking accounts, this done so for the protections of our customers accounts and to ensure that the accounts linked are for the legit customer.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. It is very unfortunate that the accounts were not linked at the time you were at the branch and we apologise for that bad experience.
Please may i ask you to visit nearest branch for linking accounts, this done so for the protections of our customers accounts and to ensure that the accounts linked are for the legit customer.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Nthabiseng,
Thank you for your quick response. but I do not accept that as a valid reason as you have checked my credentials. you can give me an update on my pin and so many other services over the phone and on your App. that your simple brushing off of this issue is not acceptable. either you can come in to my office and do it or you do it over the phone. I am not entering an ABSA branch ever again.
Dear Nthabiseng,
Thank you for your quick response. but I do not accept that as a valid reason as you have checked my credentials. you can give me an update on my pin and so many other services over the phone and on your App. that your simple brushing off of this issue is not acceptable. either you can come in to my office and do it or you do it over the phone. I am not entering an ABSA branch ever again.
The pin number is only known to yourself.
Best regards,
The pin number is only known to yourself.
Best regards,
Yes but I can get it repeated to my over the phone. Please don't be naive or treat me like I don't know what I'm talking about.
Please do what you've been asked to do and best you take a look at your and your colleagues attitudes to customers.
Yes but I can get it repeated to my over the phone. Please don't be naive or treat me like I don't know what I'm talking about.
Please do what you've been asked to do and best you take a look at your and your colleagues attitudes to customers.
May i ask which branch you went to
Best regards,
May i ask which branch you went to
Best regards,
Also please provide us with your son's account number
Best regards,
Also please provide us with your son's account number
Best regards,