Poor service

I recently bought an item from Temu and paid for it from my Absa app.I later received a message that I need to pay the tax.On the 23rd of October 2025 I used my Absa app to pay for the taxes.I got confirmation from Absa that the tax was paid in the amount of R118.54.The company GFS Express reminded that the tax have not been paid and i even complained to Temu. On the 7th of November 2025 I decided to check my bank statement and the transaction did not show. I have argued with the above company and have send them the confirmation that Absa have send. I would like to know from Absa if they can explain this to me.