CE
Christo E

1 reviews | Active since Dec 2019

02 Dec 2019, 14:13

POOR SERVICE

Good day.

I just opened an account at absa bank. I want to make a international payment but did not succeed. The problem however I have is the following:

I just got back from the back and wanted to log onto my absa banking app... Now all of a sudden the does not want to accept either my finger print or my pin number.

I don't know what is going but this is the worse customer service I have ever experienced!! How can the app work and then the next... It doesn't work anymore.

Please do note... I opened my account at the ABSA BRANCH - BARBERTON at the Pick n Pay centrum.

I expect some feedback. Thank you

0
Replies (1)
Absa
Absa's reply02 Dec 2019, 15:05
Official
Dear Christo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd