JV
Jacques V
1 reviews | Active since Feb 2020
23 Nov 2020, 11:03
POOR SERVICE
Been trying to get hold of ABSA VEHICLE FINANCE for more that 4 months now. I'm not getting any answer on my emails and when I call there is no answer! This is a serious matter because of your negligence my credit score is being affected. The last time a spoke to ABSA they promised they will rectify the issue by sending the needed documents to Transunion to correct the issue. this has been more than 4 months ago and still it has not been done!
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Replies (2)
Absa's replyOfficial
23 Nov 2020, 13:08 Dear Jacques Venter, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply23 Nov 2020, 13:08
Official
Dear Jacques Venter, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
JV
Jacques V's updateReviewer Update
26 Nov 2020, 11:18Thank you Daphine, thanks for the follow-up call and informing me as to what is going on and trying to resolve the issue.
JV
Jacques V's update26 Nov 2020, 11:18
Reviewer Update
Thank you Daphine, thanks for the follow-up call and informing me as to what is going on and trying to resolve the issue.