JH
John H
1 reviews | Active since May 2020
25 May 2020, 15:22
poor service.
Came to apply for a bank account for my daughter. After 2 hours 30 min on the 13th May 2020 this was still not resolved. I had to return to get a bank card linked to the account. I am typing this in the bank branch as i have been here for another 1 hour 30 min and have still not been seen to. If it takes so long for someone to open an account imagine the time delay when help is needed. I have had 2 people been helped before me after i was in the bank first
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Absa's replyOfficial
25 May 2020, 17:28Dear John
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply25 May 2020, 17:28
Official
Dear John
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management