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Precious M
1 reviews | Active since Aug 2020
05 Aug 2020, 15:40
Poor service
Poor service, my mother passed away and they refuse to pay out the funeral claim, they did not put a hold on the account, debit orders went off the account after I reported the death, customer service agent called and said its not his problem but the branches problem. I was grieving and had to stress about finances and still no payment was processed... Still no money had came out
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Absa's replyOfficial
06 Aug 2020, 11:12Dear Precious Macebo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Absa's reply06 Aug 2020, 11:12
Official
Dear Precious Macebo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care