1 reviews | Active since Jan 2016

06 Apr 2017, 12:55

POOR SERVICE

<p>Absolute poor service - after 25 minutes on your help line I am still not sorted out. Ridiculous - firstly we stopped a Dt orderder with regards to the Absa Ct card as the customer is under administration. This was done at the Hypermarket Branch in Bloemfontein, so two more debit orders went off. Today I returned to the branch and was told to call the Card Division - 25 minutes - spoke to Eleanor - was then told to call the Legal department - some rude woman then told me to call a 011 number - that number never gets answered, Can someone please contact me URGENTLY before I take this to social media and I do not think ABSA can afford more bad publicity.</p>

0
Replies (3)
Absa
Absa's reply06 Apr 2017, 15:04
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

's update06 Apr 2017, 16:49
Reviewer Update

ID *** 088

Absa
Absa's reply07 Apr 2017, 13:20
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,