Poor service

<p>The ABSA Home Loan Call Centre Department refers.</p> <p>On 21 Feb 2017, we contacted ABSA Home Loans Dept on ********** , and spoke to a consultant to request a copy of our Title Deed. We were informed this will take 8-10 work days to be processed, which will then be e-mailed to us.</p> <p>On 6 March 2017, we followed up on this and were told there is no record on the ABSA system of our request and she will capture the request from start. This time we were provided a reference no ********** 5.</p> <p>On 17 March 2017, we followed up again and this time we spoke to a Leonard who told us that according to the system, we requested the Title Deed on 16 March 2017. Leonard was informed that this is incorrect as we requested the Title deed for the 2nd time on 6 March 2017.</p> <p>Leonard put us on hold and eventually came back and said some other request were captured on the ABSA system on 16 March 2017 (which we know nothing about). Leonard told us he's going to speak to the Security Dept as some other request was captured (not the Title Deed copy request), and that he would phone us back the same day.</p> <p>Well, we're still waiting for that phone call and also clarity on who has processed what on our behalf. </p> <p>How difficult is it to capture and process such a simple request such as a copy of a Title Deed? It's been a month now and we still have no idea of what is going on or whether we're going to receive the Title Deed or who processed what on our behalf.</p>