MO
Melanie O
1 reviews | Active since Jan 2022
17 Oct 2022, 16:55
Poor Service
Absolutely appauling. Received a random sms regarding delivery of my CC. Upon trying to contact the Card Division to confirm this, was placed on hold for 23min and 14 secs just for a consultant to answer and confirm this sms but no answer. The automated voice recording saying holding time is longer than 5mins but NOT 23 MINS. Absolutely unacceptable.
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Absa's replyOfficial
18 Oct 2022, 09:20Dear Melanie Osborn Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply18 Oct 2022, 09:20
Official
Dear Melanie Osborn Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw