Poor Service

I have settled an account and Absa have provided me with the settlement letter with someone else ID number, this has been going on for the last 9 months and I have had no feedback. This is my second hello peter update on the last update was please call our offices for assistance. Why is the service so poor ????<br> <br> you should have a consultant contact me I am disgusted with the service, I called the call center and waited 45 minutes.<br> <br> Kind Regards