POOR SERVICE

In November 2014 I gave notice to cancel my property Insurance with ABSA and added my house with my current insurer. I have sent several follow up emails to ABSA as they do not respond at all to the notice cancelling my insurance with them. They just keep on deducting the monthly premium. On 13 February 2015 I finally approached their disputes department and only at the end of Feb was I informed that the new insurance I took out was not sufficient. I immediately requested my current Insurance Broker to comply with ABSA's requests and forwarded the updated policy schedule to ABSA on 13 March. ABSA only responded on 23 March by saying they will now again consider my request and again at the end of March they deduct another premium. I have been paying two premiums since December for my house. If ABSA responded to the cancellation notice in November and acted upon all the emails send to them, this could have been sorted out at the latest in December 2014.<br> <br> ABSA Insurance is one of the worst service providers I ever had to deal with. Hope every one thinks twice before insuring an anything with this Company. I fear to think what will happen if I ever had to claim from these lot.