Poor Service

<p>Two weeks ago we had a storm and suffered water damage. We contacted ABSA Insurance that confirmed a contractor will make contact with us within 48 hours. A claim number and the contractors contact detail was sent via sms.</p> <p>Friday 20 Jan 2017- After waiting 5 days with no contact from the contractor I contacted them.</p> <p>Excuse 1: We were at your property there was no one. We will come out to Lenasia. Confirmed I am not in Lenasia but in Ennerdale. Said I need to speak to someone else. The line was bad so I requested he sms me the contact number and the name of the person. Also send him an sms for the number. No contact number or name received.</p> <p>Excuse 2- Saturday 21 Jan 2017: Called the contractor again. Again promised they will come out by 14:00, the afternoon. Did not pitch up. Contractor called 15:23 to say he will not be able to make, his car broke down.</p> <p>Monday- 23 Jan 2017. Waited 25 minutes for someone to answer my call. Called ABSA insurance to complain. Consultant logged complaint about the service provider. Provided me with a new contractor and their contact detail, Promised contractor will call me the same day.</p> <p>Guess what, still no call from the new contratcor and the contact detail provided does not exist.</p> <p>In the meantime we had another storm and suffered water damage again.</p> <p>The service has been appalling. Can someone please HELP!</p> <p> </p>