Poor service

<p>I had received my Virgin Money credit card on 21 December 2016. The card was only to be handed over to me once I provide the courier with the relevant FICA documents, which I did. It is now the 8 January 2017 and my card has not yet been activated as they have not yet received my FICA documentation. I have made 3 calls already to the Virgin Money call centre and I am told that my issue was being escalated. Yet here I sit with a dud card.</p> <p> </p> <p>As FICA documents need to be only a few months old, I already forsee Virgin Money eventually receiving it and by that time itś too old. Because let's face it, they are a subsidiary of ABSA and I stopped banking with ABSA after they froze my account because I had not provided FICA documents (only for them to have miraculously found them at the branch I took them to a few months prior).</p> <p>I am not at all impressed and it seems as though this relationship with Virgin Money might end even before it has even begun.</p>