POOR SERVICE

Item: Absa
Rating: 1
Author: Renay R

I'm trying since the 25th of Jan 2021 to get my money back that was deposited into a wrong ABSA account from my Capitec account I dont know what to do anymore can someone please help me to get my money back. Here is all the emails that I have been sending

Good day Sir/Madam

Trusting this email finds you well.

We sincerely apologise for the delayed response and any inconvenience you may have experienced in this regard. Can you please be so kind and confirm if you are maybe acquainted with the Absa client you in error paid?

This information may assist us with your enquiry because we will have to contact the Absa client and discuss your enquiry.

Please be advised that we will close your case, and re-open it as soon as you provide us with the requested information.

Absa bank wishes you and your family good health and safety.

Regards

K Kok (ABKK295) Collections Customer Management Everyday Banking T ***Absa, Auckland Park, 9 Lothbury Road, Auckland, Johannesburg, 2001, South Africa www.absa.africa

--------------- Original Message --------------- From: Renay Ruiters [***] Sent: 2021/02/19 12:40 PM To: *** Subject: Re: C-***4 Enquiry ref:_00D1r1GluM._5005JAgWtb:ref

Good day I'm just doing a follow up on my complaint Any news??? Renay On Wed, 17 Feb 2021, 10:20 Absa Disputes (***), <***> wrote:

Dear Renay Ruiters Thank you for your request. Your Case has been forwarded to a consultant who will provide feedback as soon as possible. The reference number for this Case is C-***4. Kindly be advised that our working hours are: Mondays to Fridays (08h00 - 16h30) excluding Public Holidays. At Absa, we are committed to giving you exceptional service. Kind regards Absa Disputes

No not at all I was suppose to pay it in my husband's account like I always do every month and I dont know what happened that I used that account nr I'm already frustrated because I'm struggling since the day I transferred it into that account to reverse my money and up until today I didn't receive anything I'm out of options of what to do to get my money back

Renay Show quoted text

Good day

Trust this email finds you well.

Apologies for the delay in response due to the COVID pandemic we experiencing high volumes.

Kindly provide us with your ID or account number for us to be able to access your profile and assist further.

Regards T Ncala (ABTN632) Collections Customer Management Everyday Banking T ***Absa, Auckland Park, 9 Lothbury Road, Auckland, Johannesburg, 2001, Spouth Africa www.absa.africa

--------------- Original Message --------------- From: Renay Ruiters [***] Sent: 2021/03/07 7:07 PM To: *** Subject: Re: C-***4 Enquiry [ ref:_00D1r1GluM._5005JAgWtb:ref ]

Trusting this email finds you well.

This information may assist us with your enquiry because we will have to contact the Absa client and discuss your enquiry.

Please be advised that we will close your case, and re-open it as soon as you provide us with the requested information.

Absa bank wishes you and your family good health and safety.

Regards

K Kok (ABKK295) Collections Customer Management Everyday Banking T ***Absa, Auckland Park, 9 Lothbury Road, Auckland, Johannesburg, 2001, South Africa www.absa.africa

--------------- Original Message --------------- From: Renay Ruiters [***] Sent: 2021/02/19 12:40 PM To: *** Subject: Re: C-***4 Enquiry ref:_00D1r1GluM._5005JAgWtb:ref Good day I'm just doing a follow up on my complaint Any news??? Renay On Wed, 17 Feb 2021, 10:20 Absa Disputes (***), <***> wrote:

Helpful (0)

Replies (0)