PX
Portia X
1 reviews | Active since Jul 2024
11 Jul 2024, 17:19
Poor service
Absa's service is extremely bad, with poor service. I wanted to increase my limit with no success, leading to daily withdrawal, ATM's transactions are a total flop, I tried to withdraw money which does not come out and the reciept confirms unsuccessful transaction and a reversal will be done, 24 hours later nothing has happened. I phoned the customer service line, a case is logged and I'm told a reversal will be done in 24 hours, a day passed no reversal done. I phone the call centre, I'm told of network problems, tried again, spent 20 minutes on the phone, case is being escalated 😳. Still waiting. How are we supposed to get our money if the bank we re**** on let us down?
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Replies (2)0
Replies (2)
Absa's replyOfficial
12 Jul 2024, 08:49Dear Portia Xaba Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa's reply12 Jul 2024, 08:49
Official
Dear Portia Xaba Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
15 Jul 2024, 14:08 Dear Portia Xaba
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number by close of business 15 July 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number by close of business 15 July 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply15 Jul 2024, 14:08
Official
Dear Portia Xaba
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number by close of business 15 July 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number by close of business 15 July 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL