Poor service

I am sending emails and getting different response on 1 query...I am not a Absa client and transferred an amount of R500 on the 29 October 2019 with reference Sean Nyl to account number *** and i confirmed that this account is close,,,I received firts response that the money will return back into my account or was suppose to return back into my account with 10 working days...then i get a response that i should speak to my bank which i did and i was advised that no if the bank account is close Absa should transfer the money back into my account cause its in their suspense account if the account is close...can i please have my child's school fees