QV
Quintin V

1 reviews | Active since Jan 2011

22 Sept 2016, 11:08

Poor Service

<p>on the 8th of September I asked for a settlement amount to pay off my account, which ABSA only got back to me on the 12th September with a settlement amount which i paid back and let them know. </p> <p>They said i would heat back from absa within 3-5 days which never happened.</p> <p> </p> <p>Now today i received a mail that I owe R12.57 interest which is not true as that account should be closed.</p> <p> </p> <p>This is terrible service and why I moved away from Absa.</p>

0
Replies (1)
Absa
Absa's reply22 Sept 2016, 15:35
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,