Poor service

I app**** for payment relief in april 17th , i received an sms stating that they have received my application. I missed a call in mid may from a payment relief consultant who left a voice note that i need to return a call , which i did but was told i cannot speak to the consultant as their system didnt specify who got assigned to my claim but I will have to wait for a call back , which i am still waiting for until today , this is so unprofessional.