AG
Amanda G

1 reviews | Active since Jun 2016

29 Jul 2016, 10:47

poor service

<p>It has been a month now that i can not access my credit card account on virgin money. two weeks agao the customer support said there is a problem with the systems and it is still a problem. There is no other way to reset my pin according to them, so now i must just guess what is what in my account, no help from them </p>

0
Replies (2)
Absa
Absa's reply29 Jul 2016, 11:08
Official


We have noted your concerns and we thank you for bringing this matter to our attention.


Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.

Regards,

The Virgin Money Team.

AG
Amanda G's update26 Sept 2016, 12:55
Reviewer Update

still the same story since June unable to access my creditcard on internet banking can still not change pin or password, the service really suck