FC
Frank C

1 reviews | Active since Jul 2016

27 Jul 2016, 10:09

Poor Service

<p>I have been receiving calls from Absa every week now in regards to my Cheque account. According to them my account is with legal, there is irregularities with my account. Why????? Nobody can give me answers, but they want to phone me and make a final arrangement? FOR WHAT? I have been making my payments every month as per usual for the last 5+ years. Why now all of a sudden there is irregularities with my account? Is this now because Barclays are leaving Absa? I ask the operator to send me a full break down of why my account is with them and they are not able to assist me. The old story of i need to go to my nearest branch. Why? Is absa so behind the time that they cant send me a statement??? I also ask the operator to transfer me to their manager.... the operator responds to that by saying i need to call their manager. Really?!? Is this the service which Absa is putting out there in the market??? This is very poor service.</p>

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Replies (1)
Absa
Absa's reply27 Jul 2016, 12:05
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,