PV
Pieter V
1 reviews | Active since Jul 2016
14 Jul 2016, 09:58
Poor service
<p>I have lodged a complaint with Absa three days ago about the fact that I do receive a One-Time-Password when buying goods online with my credit card. I just phoned them and discovered to my amazement that my complaint was never forwarded to the appropriate department to resolve the issue! </p>
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
14 Jul 2016, 10:36Good day Pieter Visser
We have received your Complaint however due to the omission of your reference number or account number we could not escalate your Complaint.
Can you kindly provide us with the reference number or alternatively your account number?
Awaiting your soonest reply.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply14 Jul 2016, 10:36
Official
Good day Pieter Visser
We have received your Complaint however due to the omission of your reference number or account number we could not escalate your Complaint.
Can you kindly provide us with the reference number or alternatively your account number?
Awaiting your soonest reply.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
PV
Pieter V's updateReviewer Update
14 Jul 2016, 10:54Hi
Thanks for your reaction. My reference number is ********** .
Hope to hear from you soon.
Pieter Visser
PV
Pieter V's update14 Jul 2016, 10:54
Reviewer Update
Hi
Thanks for your reaction. My reference number is ********** .
Hope to hear from you soon.
Pieter Visser
Absa's replyOfficial
14 Jul 2016, 11:39Good day Pieter Visser
The reference number provided did not appear, please post it directly on Hello Peter.
Awaiting your soonest reply.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply14 Jul 2016, 11:39
Official
Good day Pieter Visser
The reference number provided did not appear, please post it directly on Hello Peter.
Awaiting your soonest reply.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
15 Jul 2016, 08:11Dear Pieter Visser
Thank you for your reply.
I have escalated your matter to our Technical Department and they have responded below.
Good day Danzig
Thank you for your email.
Please be advised that the below enquiry is an online purchase done externally and not part of the Absa online banking system.
Therefore, kindly request for the client to make contact with 3D Secure on +***8 as they are the service provider for the online transactions.
Kind regards,
Rae-ann Malgas
Digital Product Support
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply15 Jul 2016, 08:11
Official
Dear Pieter Visser
Thank you for your reply.
I have escalated your matter to our Technical Department and they have responded below.
Good day Danzig
Thank you for your email.
Please be advised that the below enquiry is an online purchase done externally and not part of the Absa online banking system.
Therefore, kindly request for the client to make contact with 3D Secure on +***8 as they are the service provider for the online transactions.
Kind regards,
Rae-ann Malgas
Digital Product Support
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
PV
Pieter V's updateReviewer Update
15 Jul 2016, 08:52Dear Mr Boyce and Rae-ann Malgas
Thanks for you response. However, I am disappointed yet again with this move from Absa. I never got the card from 3D Secure, I got it from Absa. When I settle my account, I settle it with Absa, not 3D Secure. I expect Absa to resolve this pressing issue. This sounds too much of passing the buck.
Please, live up to your promises and put your money where your mouth is and sort it out with 3D Secure.
Pieter Visser
PV
Pieter V's update15 Jul 2016, 08:52
Reviewer Update
Dear Mr Boyce and Rae-ann Malgas
Thanks for you response. However, I am disappointed yet again with this move from Absa. I never got the card from 3D Secure, I got it from Absa. When I settle my account, I settle it with Absa, not 3D Secure. I expect Absa to resolve this pressing issue. This sounds too much of passing the buck.
Please, live up to your promises and put your money where your mouth is and sort it out with 3D Secure.
Pieter Visser
Absa's replyOfficial
15 Jul 2016, 09:57Dear Pieter
I have contacted the 3D secure Department.
They have explained the reason why your daughters cell number is not working, is because her number is not the same number that is recorded/registered on your Profile for Notify me.
The notify me number and the 3D secure number should be the same.
So which basically means that your daughters number needs to be the main cell phone number on your Profile in order for 3D secure function to work.
That is why it was suggested you rather speak to that Department directly in case you have questions you need clarity on.
Regards
Danzig
Best regards,
Absa's reply15 Jul 2016, 09:57
Official
Dear Pieter
I have contacted the 3D secure Department.
They have explained the reason why your daughters cell number is not working, is because her number is not the same number that is recorded/registered on your Profile for Notify me.
The notify me number and the 3D secure number should be the same.
So which basically means that your daughters number needs to be the main cell phone number on your Profile in order for 3D secure function to work.
That is why it was suggested you rather speak to that Department directly in case you have questions you need clarity on.
Regards
Danzig
Best regards,