Poor service

<p>On Saturday 09.07.2016 I was at Edenvale Branch to do some transactions as well as to collect the Cheque book. Teller who was in attendance wasnt able to compelete all required business therefore she called her collegue Siphiwe Mahlangu who declined to assist with bringing new cheque book. He sad that I must go to yet another que despite the fact that on previous occassions any teller at this branch was assisting with all requirements, regardless of the teller designation. He was acting very abruptly and ****y by not even being prepared what I had to say. Since there there was no interest to help from his side I was reffered to the Branch Manager. She was a bit of another dissapointment since she was trying to pers u ade me to sign for online Bankingas that would resolve this issue. On line Bank i ng d o es not cover for a n eed to phisically go to the Branch in order to collect stattionary. Eventually sher assisted with the cheque book collection without need for me to wait in another 15 people long que. My main concern is that service at ABSA branches has a tendency of progressive decline including staff unwilling to assist coupled with poor peoples s****s. Some of their staff is poorely trained with a clear symptom of laisyness. After 18 being their client I am seriously considering taking my business to some other Bank who would appreciate it.</p>