Poor service

<p>I am banking with ABSA using a savings account & yesterday Wednesday 15th June 2016 I received an SMS stating that funds had gone out of my account. Confused and worried about this I tried to call ABSA, it was in the evening around 9pm. I am firstly disappointed the ABSA helpline is not for free. Had I been at an ATM around those awakward hours & my card stuck in 1 of their ATM's with no airtime I was going to struggle. Secondly why send me an SMS getting me all worried about funds that might have gone out when as it refers to old transactions. Thirdly there should always be someone in line waiting to assist, when 1 calls and it's an emergency it should be treated that way. Lastly the consultant I spoke to said they do not give any reference of the calls but the consultants' names. ABSA should get it's act together and improve technologically, their bank app is not even user friendly. When I look at another banks and how they do things ABSA seems to be primitive. </p>