Poor Service!!! 3 Months No Response or Feedback

I have been following up on a Building Claim for my father for the past couple of months and I am actually Shocked at the service that I have received from ABSA . Also taking into consideration that I have been a Banking Customer of ABSA for the past 11 Years .<br> <br> I have been trying to finalize a claim since early November , I was promised a call from an ABSA individual and to date - NO ONE HAS CALLED .<br> <br> I have given them the same case number in November , December and January as they kept stating that they do not have a case number . I have given them secondary contact Numbers which they also did not capture on their system . I have called the Contact center over 20 Times and wasted hours on hold and being given the run around . Also the Claim is for a front gate which creates a huge Security Risk as this is the entrance of the building .<br> <br> I am more disappointed as I always speak highly about the Banking Side of Absa and now this happens . <br> <br> I have no idea what the status of the claim is , I'm losing faith in ABSA and the way that they handle claims with Clients . I will be considering changing ABSA as my bank of Choice due to the type of Service they have recently given me