AvJ
André van Jaarsveldt
1 reviews | Active since May 2016
12 Jan 2021, 13:51
Poor service
I understand companies use the Covid19 for all sorts of excuses, like allowing LOOOOONG queues outside of the Brackenfell branch. But simply not picking up the phone to confirm business hours and other more simpler queries is unacceptable.
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Absa's replyOfficial
12 Jan 2021, 16:09Dear André , Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply12 Jan 2021, 16:09
Official
Dear André , Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd