Poor service

Good Day

Please assist as i feel i am receiveing very bad service when trying to open a bank account for my daughter ,. I have been a client with Absa for many years and feel that the Lady at Absa Carmen Carolus have been delaying the proses with the application due to taking very long with feedback and the saracsm over the telephone as a client with Absa is not ok , I feel that the way she is handling this by making me feel if i am a ******** due to the fact that my surname and my daugters surname is diffrent . This is no way for clients being years with Absa should be treated , this is not the first account i have opend for my daughter but is sure is the worst service i have ever received by being treated this way

Please resolve this matter as account is still not opened

Ilse Oosthuizen ***