poor service

<p>On 29 April 2016 around 20h00 I paid a visit to Absa Bank Montana Park's auto tellers in the old Zambezi Rd, tel no ***, to deposit a cash amount of R4200 into platinum cheque account number *** (Dennelien Jooste). After capturing all information the option was offered to deposit the cash. After depositing the cash the teller machine (most left teller of the 3) the machine went off line. After about 5 minutes the machine came back on line. I was waiting for a receipt, to no avail. After 20 minutes I left the auto teller.</p> <p>&nbsp;</p> <p>On Saturday morning 30 April I visited the branch and spoke to Jane/Joan, head of cashiers and explained the matter. She was helpful and noted all the information for follow-up on Tue after long weekend. My wife called her on Tuesday and she mention that she is following up and amount should reflect on Fri 6. Today 9 May I paid a visit again and spoke to another female employee (the person that service the floor) she was aware of the incident and said she is following up. My problem is that the cash is for a debit order of my vehicle on 1st of every month. I missed this instalment and I am receiving calls in regard to my arrears. It has been a number of working days and yet the money is not in my account. This is not acceptable and it would be appreciated if you can assist in this issue.</p> <p>&nbsp;</p> <p>Kind Regards</p> <p>Jaco Jooste</p> <p>***</p> <p>***</p>