CG
Chris G
1 reviews | Active since Apr 2013
07 Nov 2019, 12:45
Poor Service
I'm insured with Standard Bank Insurance and have lodged my claim over a month ago. They have been waiting for ABSA to send the NATIS documentation as well as the settlement letter. I can't get hold of anyone at ABSA who wants to deal with the situation. I've made contact with the Ombudsman so maybe that will get a response out of ABSA.
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Absa's replyOfficial
07 Nov 2019, 16:39Dear Chris
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply07 Nov 2019, 16:39
Official
Dear Chris
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management