poor service

I have never received such bad service from ABSA Idirect, took out a policy a while back & on the 22nd of march 2016 I put in claim & I was told it was going to be handled within 7 working days & those days passed & I contacted Steven the manager & he told me he will help fasten the process & days & weeks passed & still no feed back later I was sent some form that ask consent from me that they could get my call records from Vodacom & I didn't argue with them thou it was never divulged from the beginning that I will have to give such consent. never the less I went through the emotion of always contacting them with my expense & finally I decided to replace my phone from my pocket but still they have not came back with feedback for me but they were busy questioning what I said at claiming stage, now I have a new phone & don't even know if its covered or not cause no one is giving me answers & I have been running like a head less chicken after them. am very disappointed in ABSA & am even planning to move my personal account also as I wanted to have everything with absa but it has not benefited me at all