1 reviews | Active since Sept 2016
Poor Service
I noticed my bank account was inactive and contacted ABSA. They informed me on the 2nd of July 2019 that my account had been closes due to no activity on the account and my account had been closed and is with debt review as the account accumulated bank fees and they had to recover the funds. There was a payment made into the same account that absa confirmed was closed, on the 5th of July 2019. They recovered the bank charges that had accumulated and now the balance is laying in my closed account. How can a payment be made into a bank account that had been closed. I am currently in New Zealand and cannot go into a absa branch. They refuse to give me my money, told me to open a new bank account whereupon they will transfer the funds. I cannot open an absa bank account from New Zealand as I will need the card to register for online banking to make use of the funds. They refused to assist me in transfering the fees into a 3rd party's bank account. I have been emailing ABSA for the past week and I dont get a reply back. I am disgusted with the poor service from absa. They are not prepared to accommodate me in any way or to help me transfering the funds to a 3rd party's account.
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Best regards,
Best regards,
Hi Vanessa,
Thank you very much for getting in touch. What is the way forward in resolving this matter. I am currently in New Zealand and I urgently need the funds that is in my "closed" account, I am not in a position to go into a branch. I was informed on the 2nd of July 2019 that my account had been closed. Absa closed my account without my knowledge. They didnt do any effort just to send me a email to notify me. Why is SARS able to make payment into my account on the 5th of July 2019 if my account had been "closed". I asked ABSA if they can assist me in transfering the funds into a family member's ABSA account, but the declined my request. I asked them if they can reopen my bank account that way I can transfer the funds myself, they also declined. I was told to open another absa bank account whereupon absa recovery will transfer the credit in my closed account but if I open an account online I would still need my card to activate internet banking to transfer the funds. I wont be able to receive the card as I am in New Zealand. Without a card I cannot access the funds. They are not prepared to assist me in any way or to accommodate me in any way. They just ignore all my emails. I had to spend $60 on airtime yesterday just to get through to ABSA. Please tell me you will be able to assist.
Hi Vanessa,
Thank you very much for getting in touch. What is the way forward in resolving this matter. I am currently in New Zealand and I urgently need the funds that is in my "closed" account, I am not in a position to go into a branch. I was informed on the 2nd of July 2019 that my account had been closed. Absa closed my account without my knowledge. They didnt do any effort just to send me a email to notify me. Why is SARS able to make payment into my account on the 5th of July 2019 if my account had been "closed". I asked ABSA if they can assist me in transfering the funds into a family member's ABSA account, but the declined my request. I asked them if they can reopen my bank account that way I can transfer the funds myself, they also declined. I was told to open another absa bank account whereupon absa recovery will transfer the credit in my closed account but if I open an account online I would still need my card to activate internet banking to transfer the funds. I wont be able to receive the card as I am in New Zealand. Without a card I cannot access the funds. They are not prepared to assist me in any way or to accommodate me in any way. They just ignore all my emails. I had to spend $60 on airtime yesterday just to get through to ABSA. Please tell me you will be able to assist.