DC
Debbie C
1 reviews | Active since Jan 2018
02 Mar 2022, 10:10
Poor service
Still on hold after 45 minutes trying to reach international payments .... this after not being able to get thru at 3.45 ..
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
02 Mar 2022, 10:51Dear Debbie Colhoun Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply02 Mar 2022, 10:51
Official
Dear Debbie Colhoun Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
07 Mar 2022, 11:03Dear Debbie Colhoun
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number and also the reason for your call to our international payments department to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number and also the reason for your call to our international payments department to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Absa's reply07 Mar 2022, 11:03
Official
Dear Debbie Colhoun
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number and also the reason for your call to our international payments department to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number and also the reason for your call to our international payments department to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw