POOR SERVICE

POOR SERVICE: My debt was paid up in March. I went into the branch Viking Centre Epping Cape town with my clearance certificate in March 2019 - However clearly nothing was done to remove this block. I app**** for a loan only to find out that there is still a hold on my account. I have been waiting now for 2weeks to only get emails that they are still busy removing this block. How can you call this service - THE MOMENT NO PAYMENT IS MADE THEN ABSA is QUICK TO REACT. Why does it take this long?????? I am moving my bond to another banking institute. A client should not wait with no reasons. Where are your processes? Where is your Turn around times????? Sort this out ASAP