EB
Etienne B
1 reviews | Active since Oct 2018
23 Oct 2018, 10:14
Poor service
My tenant went to the ABSA branch to assist with an EFT payment on 2 Oct 2018. The money has left her account however it funds have not been receipted by the counter party bank.
Following 3 separate visits to ABSA Mall of Africa and Sunninghill branches, they have not been able to track the funds and no responses are received from the missing payment report.
ABSA service in this regard is substandard as no one can find the monies and feedback is not given on the progress. The branch manager has not been able to assist (being on leave) and the second in charge is not available.
The customer service has been found significantly poor and not acceptable.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
25 Oct 2018, 06:29Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with the account number debited, the account number credited, the date and the amount, this information can be sent via private message.
Regards
Claudette
Best regards,
Absa's reply25 Oct 2018, 06:29
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with the account number debited, the account number credited, the date and the amount, this information can be sent via private message.
Regards
Claudette
Best regards,
EB
Etienne B's updateReviewer Update
25 Oct 2018, 10:10ABSA: Source ***, Account Name: Miss N Erwee, Reference Name: Etienne.
Investec: Target ***, Account Name: Investec A, Reference Name ***, Fixed Amount: R4,500
Date: 2-Oct-2018
EB
Etienne B's update25 Oct 2018, 10:10
Reviewer Update
ABSA: Source ***, Account Name: Miss N Erwee, Reference Name: Etienne.
Investec: Target ***, Account Name: Investec A, Reference Name ***, Fixed Amount: R4,500
Date: 2-Oct-2018
EB
Etienne B's updateReviewer Update
25 Oct 2018, 10:11The ABSA Bank Staff Member call me a **** and that I received the funds, hence I'm extremely upset.
EB
Etienne B's update25 Oct 2018, 10:11
Reviewer Update
The ABSA Bank Staff Member call me a **** and that I received the funds, hence I'm extremely upset.
Absa's replyOfficial
25 Oct 2018, 12:43Dear Miss Erwee, my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is *** . Progress will be provided within the next 5 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.
Best regards,
Absa's reply25 Oct 2018, 12:43
Official
Dear Miss Erwee, my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is *** . Progress will be provided within the next 5 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.
Best regards,