nK
nana K

1 reviews | Active since Aug 2018

15 Oct 2018, 15:57

poor service

I unhappy about absa service. I surrendered a policy which I was told it would take 10 working days from April 2018.The claim is accessible on line After countless emails I am not closer to getting resolution to my requests.it Its even worse ure dealing with faceless service Can someone please PLEASE NANA

0
Replies (3)
Absa
Absa's reply16 Oct 2018, 16:00
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply18 Oct 2018, 11:39
Official

Hi Ms Khwinana

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** progress will be provided within the next 2 working days. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Best regards,

nK
nana K's update02 Nov 2018, 09:07
Reviewer Update
Absa have responded,the matter is partly resolved, when will the matter be finalised I don't know This proves lack of accountability,supervision & poor customer service