IS
Ivan S
1 reviews | Active since Dec 2017
06 Apr 2023, 09:42
Poor service
I app**** for a personal loan using my internet banking app. Two weeks have passes without ABSA contacting me. I just phoned ABSA, the agent ask me to hold and 20 minutes later the call was disconnected.
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Absa's replyOfficial
06 Apr 2023, 10:02Dear Ivan Schultz
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or application number to investigate the matter for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or application number to investigate the matter for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareBasani Hlungwane
Absa's reply06 Apr 2023, 10:02
Official
Dear Ivan Schultz
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or application number to investigate the matter for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or application number to investigate the matter for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareBasani Hlungwane