Poor service

Item: Absa
Rating: 1
Author: daryl R

I have tried several times to get a IT3b statement for the 2017/18 tax year. I have emailed ********** several times and have not had a response. I have registered for online banking, but it says that i do not have transactional functionality so i cannot download the statement. Can someone please help me?

Helpful (0)

Replies (3)

Absa's replyOfficial

01 Oct 2018, 13:40

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply01 Oct 2018, 13:40

Official

Best regards,

daryl R's updateReviewer Update

01 Oct 2018, 15:21

Hello. Thank you for resolving the issue quickly. I would seriously look at creating a more efficient process though.

daryl R's update01 Oct 2018, 15:21

Reviewer Update

Hello. Thank you for resolving the issue quickly. I would seriously look at creating a more efficient process though.

Absa's replyOfficial

02 Oct 2018, 12:00

Hi Daryl,

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working days. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Best regards,

Absa's reply02 Oct 2018, 12:00

Official

Hi Daryl,

Best regards,

Poor service

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