Poor service

The service I have recieved from Lizzie and Laurel at Absa was poor. Did not receive documents confirming the life cover was in place. When I decided to cancel this cover they are refusing to because they saying my cover needs to be ceded with the bank.

However these documents were sent to my attorney and it seems to be fine.

Please arrange for a manager to have this policy cancelled with immediate effect.

How can you force someone to take out a policy when you can't provide a service based on the clients needs.

Poor service!