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Neo N
1 reviews | Active since Aug 2012
02 Feb 2026, 14:35
Poor service
Monday morning on the 02 February...the queue was not long, however the service was slow as there was only 1 guy helping at the customer service. On top of that the network was not performing adequately. Kindly improve your service. We stood there longer than anticipated and the process of claiminv a funeral policy also took longer.
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Absa's replyOfficial
02 Feb 2026, 18:50Dear Neo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Absa's reply02 Feb 2026, 18:50
Official
Dear Neo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe