DC
Dana C
1 reviews | Active since May 2016
16 Aug 2018, 08:29
Poor Service
After sending numerous emails to your contact center requesting assistance to use internet banking, I still do not have access to internet banking site. I've been to the Howard Center branch and I was advised that my credentials have been reset and I may now use the site however, the problem persists. My credentials are correct, I simply cannot access the site due to Absa's technical errors! Your contact center is of no help, I'm always told that I need to go into the branch for assistance. What a waste of time, Service really sucks!!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
16 Aug 2018, 09:32Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply16 Aug 2018, 09:32
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
DC
Dana C's updateReviewer Update
16 Aug 2018, 09:59Hi,
ID *** 087
Kindly also confirm if you can provide me with a IBT3 form reflecting my new address (changed two weeks ago at Tygervalley branch).
DC
Dana C's update16 Aug 2018, 09:59
Reviewer Update
Hi,
ID *** 087
Kindly also confirm if you can provide me with a IBT3 form reflecting my new address (changed two weeks ago at Tygervalley branch).
Absa's replyOfficial
16 Aug 2018, 20:52Thank you
Best regards,
Absa's reply16 Aug 2018, 20:52
Official
Thank you
Best regards,