Poor Service

Yesterday I called Absa with a query and spoke to Phindile unfortunately I did not write her surname down ,who advised I will be called by the relevant department to get assistance.<br> <br> Phindile like any other call centre does , did security checks ,confirmed my current employer my postal address etc. .<br> <br> And I answered those questions as per my knowledge ,nothing alarmed her .<br> <br> <br> <br> Yesterday I did not receive any call from the relevant department as she promised .<br> <br> Then today I decided to call Absa since I did not get any call ,my call was answered by an unprofessional consultant by the name of Brendoleen Benn.<br> <br> I asked her where Phindile is and she responded with a rude tone saying how can she help because she doesn't know who Phindile is (did not appreciate her tone big time )<br> <br> Brendoleen did security check ups as per procedure and guess what she said with an attitude ,your account has been locked you answered 2 questions incorrectly .why on earth Phindile did not inform me yesterday .Hell No!! I refuse to be treated like that . Please get someone who knows why is she working for Absa because clearly sisters does not know. Wonder if she has RE or TCF training.very disappointing