Poor service

May 29.05 2018 went to absa to complain that www.plane.com has deducted my money amont to R979.00 the sales consultant at absa told to me to email my query to Absa at disputes.. i did that... n a new card was issued to me... i was told i have a new card number... waiting for despite to comeback to me didnt get any help... on the 28.06 my money was deducted again by www.plalane.com the amount of R1069.82 i went to Abasa immediately to ask them yo reverse my money i was told it was not possible, i ask how is that possible becouse i have a new card number i was told the person who help me didnt close the previous card. I was told to then open a case of ***** ... that was done.... a new card was issued again... today 11th july i went back to absa to monitor how far was my case... the consultant phone the perso who is busy with my case the surname is Masilo only to find out that nothing has been done My case number from absa is ********** ....

I will appreciate if someone from Absa can get back to me as im frustrated and no one has answers to where my money has disappeared to.

My cell numbers ********** 731. My email address **********

Thanks K Marule