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christiaan L

1 reviews | Active since Feb 2016

24 Feb 2016, 09:04

Poor Service

On the 16th February 2016 I app**** for a credit card from ABSA which was approved and according to the call centre agent sent for processing.After a week when following up on the progress and delivery date they only informed me that there is documents awaited with absolutely no feedback given or any request sent for these documents. After I made several calls and confirmed that everything was now submitted I was again assured that all the documents is now in order for finalising. After another few days following up once again I was now told that there is again documents outstanding which are awaited for but again no response from anyone informing the client of such documents or notes.<br> <br> In this light I can truly see why ABSA is one of the worst banks to do business with as hence this complaint will get for sure no response as there is absolutely no client services at this poor bank institution.

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Replies (1)
Absa
Absa's reply24 Feb 2016, 10:43
Official
Hello helanie0911,

Dear Customer

Thank you for expressing your concern, it does go to show that we have let you down, and this is definitely not how we want our customers to feel.

Kindly be advised that you may contact the Credit card Complaints Management Centre on Tel: *** for assistance.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd

Best regards,