PW
Paula W
1 reviews | Active since May 2018
24 May 2018, 14:32
Poor service!!!
On the 20th of March, I bought 4 flight tickets with my Absa World Mastercard. According to the a Absa website, this meant automatic travel insurance for every ticket.
When I phoned AIG (who is responsible for the travel insurance on World Mastercard) I was informed that as of 1 April 2018, the policy have changed and they cannot insure the people travelling with me!
Neither Absa or AIG informed me of this policy change, and now neither Absa or AIG are keen to assist me.
I have spent more than 4 hours on the phone with various people from both companies - but I am no closer to having my travel insurance...
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Absa's replyOfficial
25 May 2018, 16:29Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply25 May 2018, 16:29
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,