Poor service

I bought airtime on the 30th April using the Absa app from my account of R400, money got debited instantly but airtime Dololo. I phoned Telkom mobile to check first if they can pick up this purchase and they said i must contact Absa as they couldn't see this on their side. On the 1st May in the morning, i contacted Absa help desk and after spending 30 minutes on the phone, a reference ********** was given to me and i was told it will be sorted in 72 hours. I told the agent i need that transaction reversed if it takes that long as i needed airtime to work from home on 1st May and will be back in the office on the 2nd May. The agent then kept me on hold for their team leader and later cut me off. Airtime purchase is an instant transaction and thus not reversible however once this transaction is not honored instantly, i need my money so i could make other means to getting airtime and go forth with what i wanted to do.

Regards Mpho