Poor Service

My name is Malefane Matee, i lodged a Motor claim with Absa on the 10th of March, i was told i was going to be called after 48 hours by a claims assessor, of which a week went by without any one calling, then i called them to find out what was happening, they told me they are still working on it, the assessor eventually called, told me a quote had been worked out which was R 46000.00 to fix my car and told me a claims handler will call me with further details, weeks went by without any one calling, then i called back again on the 2nd of April, an agent told me they had a back lock of claims, and promised i will get correspondence within 24 hours, 24 hours passed and still no one called.

i called i again and they said someone will be in touch, then eventually someone called from claims, she said they are still finalizing the claim and promised to call me the second day, guess what i have not received a call since today, and i started the process since the 10th of March and today is the 9th of April 2018 and i'm still in the dark, no one calls and informs you of the process or apologies on the delay. my car is still sitting at the SMD. Absa does not care about their clients need, it has been a month and i have no clue what is happening they keep on saying we will call you, i guess they are trying to find a way to decline my claim.

i strongly advise against taking insurance with Absa, they to not treat client fairly, they do not have good customer service. they do not stick to their contractual agreement.

My consumer rights where not adhered to:

Right to disclosure of information Right to accountability by the insurer Right to fair, just and reasonable terms and conditions Right to fair and honest dealing

THE CONSUMER PROTECTION ACT 68 OF 2008 Sec 54 Right to demand quality service.

They should have informed me timely of any delays in the execution of the service.