Poor Service

I don't see myself recommending anyone to open an account with Absa their service is pathetic.

I app**** for credit card on 5th of March, and send them all the documents they requested, but I call them to make a follow up they just say the application is pending, and they don t know where is pending, I spoke to a TL by the name of Thelo Beaunoir trust to me when I say he doesn’t know what he is doing, I asked him where is the application pending he said that he doesn’t know, and asked to speak to someone higher who will be able to tell me where the my application is pending and he said one is available, but promised me that his Manger by the name of Tshego Tshilani will contact me, but he doesn’t know when will he contact me and that was on the 14th of March and on the 15th I called absa again where I spoke TL by the name of Mr. Buthelezi, and again he did know what he is doing he put on hold for 20 min, since I requested to speak to someone higher and to my surprise the call was transferred back to the consultant. Asba is useless indeed. Even today I'm still waiting. I asked to cancel the application since they're failing to help me, but again they're failing to cancel, I just don’t know what to do anymore.