Poor service

I am honestly not sure about ABSA insurance anymore.<br> My husband and I submitted a claim for vehicle insurance.It took 2 weeks for an assessor to assess the damage and yet another week for us to get a response post assessment of the car.<br> We constantly have to push them to give us an update on our claim. We were told that someone would contact us to confirm the final details of the claim. To date,we still have no clue on what to do. Our car needs fixing and one is worried that the delay will worsen the damage.<br> One has truly lost all hope in ABSA i-direct.<br>