Poor service.

I app**** for a credit card online on the 29/01/2016. I did not receive feedback so i went to rosebank for help. I was told that they did not receive my documents ,which i had sent whilst on the phone with the online agent. I then resubmitted the documents on the 03/02/2016 at a branch but every time i go to enquire they always tell me that FICA hasn't responded yet. It has been nearly 2 weeks since i have app**** and i don't any feedback as the application is stuck with FICA. I have now missed registration and had to beg the school to give me an extension to pay, which they have but i do not see me getting the funds by Friday. I ask myself why absa offers this service if they cannot manage it. Even when i tried applying for a loan i cannot as they say my profiles clash and they couldn't fix this since last week. I think they offer great products but poor service. I don't think I'll advise anybody to join absa