Poor service

I called the call centre today, to be transferred to 4 different consultants. I enquired why my new loan debit has not gone off as yet. To be told that ABSA only loaded the debit details on the 30th of November and it was too late for the debit to be submitted. When asking when the first debit will now be submitted I was told that I need to make a cash payment. When asking the consultant when ABSA would have contacted me in this regard I was informed that they do not check accounts. She was not able to assist me at all and only stated I need to make a payment. So, my questions is if I did not contact ABSA, would ABSA have contacted me in this regards? AND when will the first debit go off? This is pathetic service from ABSA to expect a client to follow up with why debit orders are not process. Please ensure that I receive a call back from a competent consultant who is willing to assist a client.