Poor service

3months ago my husband closed his absa account. He went in and a quy helped him, a mont later he gets sms from absa saying his account is in arrears. He phones absa and tells the women helping him what happend. She says that she can se that all the money was withdrawn from his account but the guy who helped him didnt close the account. She tells him not to worry she will sort it out and close the account. Now again a month later I made an eft to my husband. Into the wrong account! I didnt update his account details, seeing that he is a beneficiary on my banking app. (I forgot, stupid I know!) So I phone absa to hear what happens if I made an eft to one of their accounts if its closed. So they tell me it will bounce back, but they check the account. And they tell me my husbands account isnt closed and in arrears. I will not be able to get the money back! I am very upset because this is due to absa's poor service. If they had closed the account the money would have bounced back!